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Exchanges and returns
You have 15 days from receipt to request a return of an unopened item in its original packaging. Contact customer service for return instructions and a return reference.
“Zero breakage” guarantee: exchange or refund for bottles that have lost their seal or arrived damaged. Contact customer service with photos of the items, packaging and any signs of leakage. For any other defective or damaged item, contact us to arrange assistance.
Once the return has been received and checked, the refund is made to the original payment method unless you expressly agree otherwise. Delivery charges are refunded where required by law; any supplement for a service more expensive than standard delivery may remain payable by you.
This commercial 15-day returns policy does not limit your statutory right of withdrawal or applicable legal guarantees.